Treating Customers Fairly Charter

We at Insurety/Capital Healthcare place at the heart of our business the fair treatment of all our customers. To ensure you are all provided with an excellent standard of service, we have introduced our own ‘Treating Customers Fairly Charter’.

Our Charter aims to ensure the following six core objectives are met at all times:

1. Our customers can be confident that Insurety/Capital Healthcare has as a core value the welfare of its customers.
2. Our products meet the needs of our customers in today’s modern world.
3. Our products are provided in a clear and understandable way and that our customers are kept informed.
4. For expert guidance, our Business Consultants offer a professional service and provide advice which is suitable and takes account of our customer’s protection, needs and demands.

5. Our service standards meet our customer’s requirements from the first contact with them and throughout the period they remain a customer of Insurety/Capital Healthcare.
6. We place no unreasonable restrictions or conditions upon our customers when considering or submitting a claim or complaint regarding their treatment as a customer of Insurety/Capital Healthcare.

If at anytime you feel that we have not delivered these objectives in our customer dealings please feel free to contact me personally.

Thank you

Clive Bell
Managing Director